Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at lunovah@aol.com with your order number and reason for the return.

If your return is approved, we will provide you with instructions on where to send your item. Customers are responsible for the cost of return shipping. Items sent back without first requesting and receiving return approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives defective, damaged, or incorrect, contact us as soon as possible at lunovah@aol.com with photos of the item and your order information so we can review the issue and make it right.

Non-Returnable Items

Certain items may not be eligible for return, including custom or personalized products and items that have been worn, used, washed, altered, or damaged after delivery.

Sale items and gift cards are also non-returnable.

If you're unsure whether your item is eligible for a return, contact us before sending anything back.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to request a return for your original item. Once the return is approved and processed, you can place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason, subject to applicable law.

The item must generally be returned in the same condition in which you received it, unworn or unused, with tags, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If you have not received your refund after 15 business days from the date we approved it, please contact us at lunovah@aol.com.

There is no restocking fee for approved returns.